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Does not apply for products less than $2.00
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DartNode prised it's self by offering a 100% uptime guarantee for containers, or virtual private servers sold by DartNode. The following are the terms and conditions of our service level agreement, what this guarantee covers, and how to claim credits for downtime.
Downtime is when the container, and it's main assignable IP is not reachable by you, the customer, or DartNode and our team using the public internet.
15 Minutes | 5% Of Monthly Price |
---|---|
60 Minutes | 10% Of Monthly Price |
3 hours | 20% Of Monthly Price |
9 hours | 30% Of Monthly Price |
24 hours | 40% Of Monthly Price |
Greater than 24 hours | 60% Of Monthly Price |
Compensation is calculated from the first reported time the server is down, meaning once your report the outage to DartNode or we open a network issue announcement we will begin to track the downtime. You must explicitly request SLA credit from DartNode within 24 hours of the downtime occurring by emailing help@DartNode.com or opening a ticket on your account.
Compensation is given in the form of Account Credit, and is not refundable or transferable in any way. You may use your account credit on future invoices with DartNode.
We reserve the right to deny the provision of compensation if: you do not meet the conditions above and or you are in violation of, or the Terms of Service are not met.