DARTNODE PRIVACY POLICY

Effective Date: January 1, 2025 | Last Revised: January 22, 2025

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This Privacy Policy ("Policy") describes how Snaju Inc., doing business as DartNode ("DartNode," "Company," "we," "us," or "our"), collects, uses, discloses, and protects personal information when you access or use our websites, services, and applications (collectively, the "Services"). This Policy applies to all DartNode services, including our website at dartnode.com, customer portal, support services, and related platforms.

BY ACCESSING OR USING DARTNODE SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND CONSENT TO THE COLLECTION, USE, AND DISCLOSURE OF YOUR INFORMATION AS DESCRIBED IN THIS PRIVACY POLICY.

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ARTICLE I - INFORMATION WE COLLECT

Section 1.1 - Information You Provide Directly. We collect information you voluntarily provide when interacting with our Services, including:

1. Account Information: Name, email address, telephone number, billing address, company name, and account credentials;
2. Payment Information: Credit card numbers, bank account details, billing addresses, and transaction history (note: payment card data is processed by PCI-compliant third-party processors);
3. Identity Verification: Government-issued identification documents, selfies, or other verification materials when required for fraud prevention or compliance;
4. Support Communications: Content of support tickets, live chat transcripts, emails, and telephone communications;
5. Survey Responses: Feedback, reviews, and responses to surveys or questionnaires.

Section 1.2 - Information Collected Automatically. When you access our Services, we automatically collect:

1. Device Information: Device type, operating system, browser type and version, screen resolution, and device identifiers;
2. Network Information: IP address, ISP, geographic location (country, region, city), and connection type;
3. Usage Data: Pages visited, features used, click patterns, session duration, referral URLs, and timestamps;
4. Log Data: Server logs, error reports, access times, and system activity;
5. Cookies and Tracking Technologies: Information collected through cookies, web beacons, pixels, and similar technologies (see our Cookie Policy for details).

Section 1.3 - Information from Third Parties. We may receive information about you from:

1. Payment Processors: Transaction confirmations, payment status, and fraud screening results;
2. Fraud Prevention Services: Risk scores, fraud indicators, and verification results;
3. Business Partners: Referral information and affiliate data;
4. Public Sources: Publicly available information from websites, social media, and databases;
5. Law Enforcement: Information pursuant to legal process or investigations.

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ARTICLE II - USE OF INFORMATION

Section 2.1 - Service Provision. We use collected information to:

1. Create, maintain, and manage your Account;
2. Provision, operate, and maintain Services you have ordered;
3. Process payments and billing transactions;
4. Provide technical support and customer service;
5. Communicate service-related information, updates, and alerts;
6. Fulfill contractual obligations under our Terms of Service.

Section 2.2 - Security and Fraud Prevention. We use information to:

1. Detect, prevent, and investigate fraud, abuse, and security threats;
2. Verify identity and prevent unauthorized access;
3. Monitor compliance with our Terms of Service and Acceptable Use Policy;
4. Protect the rights, property, and safety of DartNode, our users, and third parties;
5. Enforce our agreements and policies.

Section 2.3 - Improvement and Analytics. We use information to:

1. Analyze usage patterns and trends;
2. Improve and optimize our Services, website, and user experience;
3. Develop new products, features, and functionality;
4. Conduct research and statistical analysis;
5. Personalize content and recommendations.

Section 2.4 - Communications. We use information to:

1. Send transactional communications (invoices, receipts, confirmations);
2. Provide service announcements and maintenance notifications;
3. Send promotional materials and marketing communications (with consent where required);
4. Respond to inquiries and support requests.

Section 2.5 - Legal Compliance. We use information to:

1. Comply with applicable laws, regulations, and legal obligations;
2. Respond to subpoenas, court orders, and legal process;
3. Cooperate with law enforcement and regulatory authorities;
4. Establish, exercise, or defend legal claims.

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ARTICLE III - DISCLOSURE OF INFORMATION

Section 3.1 - No Sale of Personal Information. DARTNODE DOES NOT SELL, RENT, OR LEASE PERSONAL INFORMATION TO THIRD PARTIES FOR THEIR MARKETING PURPOSES.

Section 3.2 - Service Providers. We may share information with third-party service providers who perform services on our behalf, including:

1. Payment Processors: Stripe, PayPal, and cryptocurrency payment providers;
2. Fraud Prevention: Identity verification and fraud detection services;
3. Cloud Infrastructure: Data center and hosting providers;
4. Analytics Providers: Website analytics and performance monitoring;
5. Communication Services: Email delivery, SMS, and customer support platforms;
6. Professional Services: Legal, accounting, and consulting services.

These providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.

Section 3.3 - Legal Disclosure. We may disclose information when we believe in good faith that disclosure is necessary to:

1. Comply with applicable law or legal process;
2. Respond to lawful requests from government authorities;
3. Protect the rights, property, or safety of DartNode, our users, or others;
4. Detect, prevent, or address fraud, security, or technical issues;
5. Enforce our agreements and policies.

Section 3.4 - Business Transfers. In the event of a merger, acquisition, reorganization, bankruptcy, or sale of assets, your information may be transferred to the acquiring entity. We will provide notice of any such transfer and any choices you may have.

Section 3.5 - Aggregated Data. We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you.

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ARTICLE IV - DATA RETENTION

Section 4.1 - Retention Periods. We retain personal information for as long as necessary to:

1. Provide Services and fulfill the purposes described in this Policy;
2. Maintain your Account while it remains active;
3. Comply with legal, tax, and regulatory obligations;
4. Resolve disputes and enforce agreements;
5. Protect against fraud and abuse.

Section 4.2 - Specific Retention Periods.

1. Account Data: Retained while Account is active and for seven (7) years thereafter;
2. Transaction Records: Retained for seven (7) years for tax and legal compliance;
3. Support Communications: Retained for three (3) years;
4. Server Logs: Retained for ninety (90) days;
5. Marketing Preferences: Retained until you opt out.

Section 4.3 - Data Deletion. Upon Account termination or deletion request, we will delete or anonymize personal information within a reasonable timeframe, except where retention is required by law or for legitimate business purposes.

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ARTICLE V - DATA SECURITY

Section 5.1 - Security Measures. We implement appropriate technical and organizational measures to protect personal information, including:

1. Encryption of data in transit using TLS/SSL;
2. Encryption of sensitive data at rest;
3. Access controls and authentication requirements;
4. Regular security assessments and penetration testing;
5. Employee security training and access limitations;
6. Incident response and breach notification procedures.

Section 5.2 - No Guarantee. While we strive to protect your information, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security of your information.

Section 5.3 - Breach Notification. In the event of a data breach affecting your personal information, we will notify you in accordance with applicable law and our incident response procedures.

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ARTICLE VI - YOUR RIGHTS AND CHOICES

Section 6.1 - Access and Correction. You have the right to:

1. Access personal information we hold about you;
2. Request correction of inaccurate or incomplete information;
3. Receive a copy of your information in a portable format;
4. Update your Account information through your dashboard.

Section 6.2 - Deletion. You may request deletion of your personal information, subject to:

1. Legal retention requirements;
2. Ongoing contractual obligations;
3. Fraud prevention and security needs;
4. Protection of our legal rights.

Section 6.3 - Marketing Opt-Out. You may opt out of marketing communications by:

1. Clicking the "unsubscribe" link in marketing emails;
2. Updating preferences in your Account settings;
3. Contacting us at [email protected].

Note: You cannot opt out of transactional or service-related communications.

Section 6.4 - Cookie Preferences. You may manage cookie preferences through your browser settings or our Cookie Consent Manager. See our Cookie Policy for details.

Section 6.5 - Do Not Track. Our Services do not currently respond to "Do Not Track" browser signals.

Section 6.6 - Exercising Rights. To exercise your privacy rights, contact us at [email protected]. We may require identity verification before processing requests.

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ARTICLE VII - INTERNATIONAL DATA TRANSFERS

Section 7.1 - Data Location. DartNode is based in the United States, and your information may be processed and stored in the United States and other countries where we or our service providers operate.

Section 7.2 - Transfer Safeguards. When transferring information internationally, we implement appropriate safeguards including:

1. Standard contractual clauses;
2. Data processing agreements;
3. Compliance with applicable data protection frameworks.

Section 7.3 - Consent to Transfer. By using our Services, you consent to the transfer of your information to the United States and other jurisdictions as described in this Policy.

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ARTICLE VIII - CALIFORNIA PRIVACY RIGHTS

Section 8.1 - CCPA Rights. California residents have additional rights under the California Consumer Privacy Act (CCPA), including:

1. Right to know what personal information is collected;
2. Right to know whether personal information is sold or disclosed;
3. Right to opt out of the sale of personal information (note: we do not sell personal information);
4. Right to request deletion of personal information;
5. Right to non-discrimination for exercising privacy rights.

Section 8.2 - Shine the Light. California residents may request information about disclosure of personal information to third parties for direct marketing purposes. Contact [email protected].

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ARTICLE IX - CHILDREN'S PRIVACY

Section 9.1 - Age Restriction. Our Services are not directed to individuals under the age of eighteen (18). We do not knowingly collect personal information from children under 18.

Section 9.2 - Parental Notice. If we learn that we have collected personal information from a child under 18, we will take steps to delete such information promptly. If you believe we have collected information from a child, please contact us at [email protected].

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ARTICLE X - CHANGES TO THIS POLICY

Section 10.1 - Policy Updates. We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors.

Section 10.2 - Notification. We will notify you of material changes by:

1. Posting the updated Policy on our website;
2. Updating the "Last Revised" date;
3. Sending email notification for significant changes;
4. Displaying a prominent notice on our website.

Section 10.3 - Continued Use. Your continued use of Services after any changes indicates acceptance of the updated Privacy Policy.

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ARTICLE XI - CONTACT INFORMATION

Section 11.1 - Privacy Inquiries. For questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact:

Snaju Inc. d/b/a DartNode
Privacy Officer
Email: [email protected]
General: [email protected]
Phone: (281) 724-4464

Section 11.2 - Response Time. We will respond to privacy inquiries within thirty (30) days, or as required by applicable law.

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BY USING DARTNODE SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTOOD THIS PRIVACY POLICY AND CONSENT TO THE COLLECTION, USE, AND DISCLOSURE OF YOUR INFORMATION AS DESCRIBED HEREIN.